Privacy & Data Control
Account Deletion Policy
This page explains how users can request deletion of their account and personal data.
At AQXMO, we respect your right to control your personal information. Whether you use rides, food delivery, marketplace shopping, or other services in our super app, you may request permanent deletion of your account and associated personal data at any time, subject to legal and operational requirements described below.
Effective Date
How to Delete Your Account
Follow these steps in the AQXMO mobile app to submit a deletion request.
Open the app
Launch the AQXMO app on your device and sign in.
Go to Profile → Settings
Open your profile menu and navigate to account settings.
Tap "Delete Account"
Select the delete account option from the settings screen.
Confirm deletion request
Review the summary and confirm to submit your deletion request.
Alternative method: Users may alternatively request deletion by contacting support at support@aqxmo.com.
Data That Will Be Deleted
Upon approval of your deletion request, the following categories of personal data are removed or anonymized from active systems, where applicable.
- Profile information
- Phone number
- Email address
- Saved addresses
- Ride/order history
- Uploaded documents
- Chats/messages
- Payment preferences
- App preferences
Data That May Be Retained
Some information may be retained for limited periods after account deletion when required or permitted by law and legitimate business needs.
- Legal compliance
- Fraud prevention
- Tax/accounting obligations
- Security monitoring
- Dispute resolution
Processing Timeline
7–30 days
Account deletion requests are processed within 7–30 days. Processing time may vary based on verification requirements, active orders or rides, open disputes, and regulatory obligations.
Important Notes
- Account deletion is permanent and cannot be undone once completed.
- Some ongoing services or orders may need to be cancelled or completed before deletion can proceed.
- Wallet balances, credits, or rewards may be forfeited after account deletion.
- Certain records may remain in our systems if legally required or permitted under applicable law.
Contact Support
Questions about account deletion or your privacy rights? Our team is here to help.
Website
aqxmo.comNeed help now?
Include your registered email or phone number when contacting support for faster verification.
Request deletion via email